The PON indicator should remain continuously ON for your internet connection to work properly. To resolve this issue, check whether the fiber joint is clean and properly connected, and ensure that the fiber cable connected to the back of your ONU is securely plugged in. Restart your ONU once. If the issue persists, please contact the Wi-Fi Nepal Support Team for further assistance.

Yes, you can connect a secondary wireless router or repeater to your ONU to extend your Wi-Fi coverage and enjoy seamless internet access. Simply connect a LAN cable from the ONU to the secondary router and configure it in Access Point (AP) mode. Make sure the LAN indicator light is ON or blinking, which confirms that the cable is properly connected.

If the LAN port is not working, it may be due to a loose connection, a faulty cable, or a configuration issue. To troubleshoot the problem, ensure that the LAN cable is securely connected to both the ONU and your device/router. Check whether the LAN indicator light is ON or blinking. If there is no light, try using a different LAN cable.

Restart (reboot) both the ONU and the connected device. If available, try connecting the cable to another LAN port on the ONU.

Please note that some LAN ports may be disabled or blocked in the ONU configuration. In such cases, contact the Wi-Fi Nepal Support Team on 01-5970789 to request port activation.

All the latest offers and promotions are displayed at the top of the Home page in the Wi-Fi Nepal app. You can also visit our official website at www.wifinepal.com.np.

For further assistance or information, you can:
– Visit your nearest Wi-Fi Nepal office.
– Call our Customer Support Team at 01-5970789 (NTC).
– Contact us via Facebook: Wi-Fi Nepal.
– Chat with us through our official website: www.wifinepal.com.np.

To upgrade or change your current internet package, you can contact our Customer Support Team at 01-5970789 (NTC), send us a message via our official Facebook page (https://www.facebook.com/wifinepal.com.np/) or chat with us through our official website (https://wifinepal.com.np/).

Alternatively, you can visit your nearest Wi-Fi Nepal branch office or make an advance payment through the Wi-Fi Nepal app to renew or upgrade your package.

Slow internet can be caused by multiple connected devices, high bandwidth consumption, weak Wi-Fi signals, or signal interference. You can monitor connected devices and their bandwidth usage through the Wi-Fi Nepal app. If unauthorized devices are connected, use the Device/MAC Filtering option or change your Wi-Fi password to secure your network.

You can also use the Reboot option in the app to refresh your internet connection. Additionally, check the Wi-Fi signal strength (dBm) displayed next to each connected device. If the signal is weak, try moving closer to the router, using a Wi-Fi Analyzer app to identify interference, or connecting a secondary router to improve coverage.

If you encounter an authentication issue with your NETTV, please contact the Wi-Fi Nepal Customer Support Team to request a password reset. Once the password has been reset, use the updated login credentials to access NETTV.

Check whether your TV is set to the correct source/input (HDMI). Ensure that the NETTV set-top box is properly connected to the TV and powered ON. If the issue persists, restart your set-top box and TV.

Check your internet connectivity and ensure that the LAN cable is properly connected to both the router and NETTV set-top box. Restart your router and replug the LAN cable. If the issue persists, contact the Wi-Fi Nepal Customer Support Team for further assistance.

Ensure that your TV’s date and time settings are correct. Refresh the NETTV launcher mode and check your internet connection. For a more stable connection, use a wired LAN connection instead of Wi-Fi. If the issue persists, restart your set-top box and router.

If your NETTV package has expired, complete the renewal payment to reactivate your subscription. If you have already made the payment, refresh the NETTV launcher to update your subscription status. If the issue persists, contact the Wi-Fi Nepal Customer Support Team for assistance.

Check whether the AV jack is properly connected to your TV and NETTV set-top box. Gently adjust or reconnect the AV cable and check for any loose or damaged connections. If the issue persists, try using another AV cable.