01. Introduction
Welcome to Wi-Fi Nepal Pvt. Ltd. We are committed to providing fast, affordable, and reliable internet services across Nepal. This Privacy Policy informs you of our policies regarding the collection, use, and disclosure of personal information when you use our services, including our website and the Wi-Fi Nepal Mobile App. By using our Service, you agree to the collection and use of information in accordance with this policy. We value your trust and strive to protect your personal data using commercially acceptable security standards.
02. Information Collection and Use
To provide a seamless internet experience, we collect several types of information:
- Personal Identifiable Information (PII): This includes your name, phone number, email address, physical installation address, and identification documents (Citizenship/Passport) required by the Nepal Telecommunications Authority (NTA).
- Usage & Log Data: When you use our app or network, we may collect information such as your device's IP address, device ID, operating system, and connection statistics to diagnose errors and improve network performance.
- Location Data: We may use GPS technology to determine your city or location to provide localized support or display relevant service maps. We do not share your real-time location with third parties.
- Camera & Storage: Our mobile app may request access to your camera and storage specifically for uploading documents (like ID proof) or photos for technical support and troubleshooting.
03. Cookies and Tracking
We use Cookies and similar tracking technologies (such as Microsoft Clarity) to analyze how users interact with our digital platforms. What are Cookies? Small data files stored on your device that act as anonymous unique identifiers. Your Choice: You can choose to refuse cookies through your browser/device settings. Note that some portions of our Service may not function correctly if cookies are disabled.04. Service Providers and Third Parties
We may employ third-party companies (e.g., Google Play Services, payment gateways) to facilitate our service.
- Access to Data: These third parties have access to your Personal Information only to perform specific tasks on our behalf.
- Confidentiality: They are legally obligated under the Privacy Act of Nepal not to disclose or use the information for any other purpose.
05. Data Security and Retention
We implement robust security measures to safeguard your data. However, as no method of electronic transmission is 100% secure, we cannot guarantee absolute security.
- Retention: In compliance with Nepali law, we store your data only as long as necessary to provide services or fulfill legal obligations.
- Account Deletion: You have the right to request the deletion of your account and personal data.
06. How to Delete Your Account
If you wish to refine your digital footprint and close your Wi-Fi Nepal account:.
- Open the App: Launch the Wi-Fi Nepal Mobile App.
- Settings: Navigate to the "More" or "Profile Settings" menu.
- Request Deletion: Tap on "Delete Account" and follow the on-screen prompts.
- Verification: You will be required to enter your password to confirm the request.
- Finalization: Once confirmed, your personal data will be scheduled for deletion in accordance with our retention policy.
07. Terms and Conditions
Please visit our Terms and Conditions section at: https://wifinepal.com.np/terms-conditions/ This establishes the use, disclaimers, and limitations of liability governing our website..
08. Changes to This Policy
Wi-Fi Nepal Pvt. Ltd. may update this Privacy Policy periodically to reflect changes in legal regulations or service improvements. We will notify you of any changes by posting the new policy on this page and updating the "Effective Date" at the top.
08. Contact Us
If you have any questions or suggestions regarding your privacy, please reach out to our legal and support team:
- Email: support@wifinepal.com.np / info@wifinepal.com.np
- Phone: +977-01-5970789
- Address: Lagankhel, Lalitpur, Nepal